To file a complaint about your electric or water service provider you can:
Call the Consumer Complaints Department at the SLEWRC on:
Phone General Inquiries: +232 78 359 299. Please be patient while waiting for a response.
+232 78 359 299
info@ewrc.gov.sl
55 Berwick Street, Freetown
The Commission is often seen as “balancing” of interests of its stakeholders through the protection of consumers from unfair treatment by utilities, promotion of economic efficiency of the service providers/investors, and the monitoring of compliance to standards and regulations.
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